“I would recommend Nory to anybody as a result of the level of service that we received.”
Hartshorn – Hook is an entertainment company that launched a food and beverage arm to the business in 2021, opening two sites (The Farrier and The Lucky Club) in Camden Market.
A lack of visibility over operations and performance was a real challenge for Hartshorn – Hook that they were determined to solve.
The Problem
Hartshorn – Hook faced significant operational challenges that impeded their ability to effectively manage and grow the business. The lack of real-time insights due to inadequate and disjointed systems like Sling and Marketman meant that operational adjustments were reactive rather than proactive.
This delay in accessing critical business performance data, combined with inefficient employee onboarding processes and a fragmented view of inventory management, severely limited their agility and responsiveness to both internal inefficiencies and external market fluctuations.
These challenges not only threatened their operational efficiency but also their renowned employee satisfaction and retention rates.
The Solution
Nory’s comprehensive solution offered Hartshorn – Hook a unified platform that addressed their multifaceted challenges head-on. By integrating with Lightspeed, Nory facilitated real-time oversight of business performance, empowering the team to make immediate, informed decisions.
This capability led to a noticeable 10% increase in GP within just a month of implementation. Moreover, Nory’s sophisticated yet user-friendly platform streamlined the employee onboarding experience, enhancing staff engagement and retention. It also provided granular visibility into inventory management, enabling more precise control over food costs and reducing waste.
“Nory’s insights mean we can make informed decisions because we know exactly where the business is at. This has been the most important thing as we guide our business into growth.”
George Hartshorn, Food and Beverage Director
What’s next for Hartshorn – Hook?
Beyond the technological advancements, the support from Nory’s team was instrumental in the solution’s success. Their commitment to going above and beyond in facilitating the system’s integration, coupled with extensive training and quick responses to queries, gave Nory a distinct advantage. This level of support ensured a smooth transition and effective use of the platform, optimising operational efficiency and enhancing employee satisfaction and engagement across Hartshorn – Hook’s venues.
Want to find out more about how Nory can help your restaurant grow? Get in touch with the team!