Change Management: The Key to Success

The success of landing a new system in your business comes down to effective change management. That's why we've built a structured implementation approach that prioritises your people and ensures lasting results across your organisation.

We’ve helped hundreds of hospitality businesses implement restaurant technology and transform their operations. See their stories here

Your Success is Our Success

Most restaurant operators know that digital transformation isn't just about choosing the right technology—it's about successfully embedding it into your business. Will your team embrace and champion the change? Here's how we make it happen:

Address concerns head-on: Whether you’re worried about tech adoption or operational impact, let us know your concerns and we’ll proactively address them.
Measure success: We create clear KPIs from day one so you can measure implementation success. We host regular reviews to celebrate wins, optimise performance, and demonstrate ROI.
Use a proven change management process. Our proven four-milestone implementation process ensures a smooth transition that builds confidence across your organisation.
Minimise operational interruptions: Our phased approach minimises disruptions, meaning your venues run smoothly while we transform your operations.

The Nory Way: People-First Implementation

Our milestone-based implementation journey ensures a structured, step-by-step approach that builds confidence and ensures success at every stage

Pre-Implementation

Project Kick-off

We begin with a focused kick-off session where we:

Map out your unique implementation journey
Assign clear roles and responsibilities
Gather essential information and access
Set expectations and timelines for success
Configure your system for optimal results

Milestone 1: Establish your foundation

POS is live and forecasting

We integrate your POS system with Nory and train your admin team on forecasting & budgeting. This establishes the foundation for data-driven decision-making across your organisation.

Milestone 2: Transform your workforce

Scheduling is up and running

We launch your team on Nory’s time and attendance management system. Our specialists ensure every employee masters the platform, giving you complete visibility of your labour costs.

Milestone 3: Optimise your supply chain

Food ordering and waste management is live Text

We transform your ordering and waste management processes. Your team will master efficient stock ordering and waste logging, giving you unprecedented visibility into purchasing patterns and waste reduction opportunities.

Change management strategies for successful implementation

Milestone 4: Master your stock control

Stock counting and reconciling launches

We implement precise stock counting procedures and real-time COGS reporting. Your team will establish consistent routines that make inventory management straightforward and accurate, enabling data-driven purchasing decisions.

Post-Implementation

Ongoing Support & Success

Our commitment to your success doesn’t end with implementation. We provide:

Regular check-ins to optimise performance
Continuous training opportunities
Dedicated support when you need it
Strategic guidance to maximise ROI

“Implementation was seamless thanks to Nory’s fantastic service and rapid support.”

Kallie Kocourek

Vice President of the UK Market

“The onboarding with Nory was the best onboarding I’ve ever had in any company. It was very simple, very easy, very well thought out.”

Paul Tanner

Managing Director

HOW CUPP REDUCES FOOD WASTE BY 60% WITH NORY

“The Nory team’s flexibility and instant support was brilliant. They were there whenever we needed them.”

Adam Jeffries

Head of Operations

Why we care about your success

We don’t just implement technology — we go the extra mile to identify and solve challenges within your business.
We’re not just looking at short-term wins. Our team of experts takes the time to understand your operations, needs, and goals. We’ll help uncover areas for improvement, tackle obstacles, and develop long-term solutions that support sustainable growth and lasting success

“I understand the pain of trying to launch and use new technology in a restaurant — I’ve been there myself. And without sufficient support, it becomes 10 times harder to do it successfully. That’s why end-to-end customer support is so important to us. The better support we provide our customers, the more chance they have of using Nory to its full potential. And when they can use the system effectively, they can make informed decisions to grow their business.”

Conor Sheridan

CEO & Founder at Nory

KEY RESPOSABILITIES

How We Support You

Project Planning

Our team maintains the project plan, evaluate milestones, and coordinate resources from Nory where needed to ensure an on-time go-live.

Training and QA

Our team is here to answer your questions and share best practices for the optimal Nory setup. 

Help & Advice

We provide continuous guidance through our onboarding portal, ensuring all data requirements are met and questions are answered promptly to keep your project moving forward.

Key Implementation Roles

Point of Contact

Our customers assign a main point of contact for Nory during the onboarding process, coordinating people and data from your business to keep us on track for go-live.

Task Management

The designated contact oversees task completion in our onboarding portal, ensuring all necessary data is supplied on schedule to maintain project momentum.

The Nory Champion

Change champions play a vital role in successful implementation. These internal advocates help drive attendance at training sessions and promote proper system usage across the organisation.

FAQS

How does Nory support the unique needs of restaurant enterprise groups?

Nory offers a centralised platform designed specifically for multi-unit restaurants, providing tools for streamlined operations, brand consistency, and data-driven decision-making across all locations.

Can Nory integrate with our existing technology systems?

Yes, Nory seamlessly integrates with various POS systems, ensuring a smooth transition and minimal disruption to your current operations.

How does Nory ensure data security and privacy for enterprise groups?

Nory employs industry-leading security measures, including encryption, secure data storage, and role-based access control, to protect sensitive information and maintain data privacy for enterprise restaurants.

What level of support does Nory provide for enterprise brands?

Nory offers dedicated account management, training, and 24/7 technical support to ensure that enterprise restaurants can effectively leverage the platform and achieve their goals.

Is there a fee for the implementation of Nory?

No, Nory does not charge any implementation fees. Our team works closely with you to ensure a smooth deployment of Nory across your locations, including data integration, user training, and platform setup, at no additional cost.